Question 1

What are your access hours?

Accepted Answer

Our facility is accessible 24 hours a day, 7 days a week, 365 days a year. Your unique access code allows you to enter the facility at any time that suits you.

Question 2

How do I access my storage unit?

Accepted Answer

When you move in, you'll receive a unique PIN code for the gate and entry doors. Simply enter your code at the keypad to gain access. You'll need your own padlock for your individual unit (see our padlock policy below).

Question 3

Where are you located?

Accepted Answer

We're conveniently located in Torquay, Devon, with easy access from the A380 and A3022. Our address is available on our contact page. There's ample free parking right outside the facility for loading and unloading.

Question 4

How secure is the facility?

Accepted Answer

Security is our top priority. The facility features 24/7 CCTV surveillance, individually alarmed units, secure perimeter fencing, coded gate access, and well-lit corridors and exterior areas. Only customers with valid access codes can enter the building.

Question 5

Do I need a padlock, and what is your locking policy?

Accepted Answer

Yes. Every unit must be locked at all times. You are welcome to provide your own padlock (we recommend a good-quality closed-shackle padlock for maximum security), or you can buy one from us on site. Please note that if a unit is left unlocked, you do so at your own risk: we cannot be held liable for any loss, theft, or damage to goods stored in an unlocked unit.

Question 6

What unit sizes are available?

Accepted Answer

We offer a wide range of sizes to suit every need, from small locker-style units (around 16 sq ft) perfect for boxes and documents, to large units (up to 100 sq ft) suitable for the contents of a 2-3 bedroom house. Visit our Storage Units page for full details and pricing.

Question 7

Can I change to a different size unit?

Accepted Answer

Absolutely. If you find you need more or less space, we'll do our best to transfer you to a more suitable unit, subject to availability. Just speak to our team and we'll arrange the move.

Question 8

How do I know what size unit I need?

Accepted Answer

Our team can help you estimate the right size based on what you're storing. As a rough guide: a 25 sq ft unit fits the contents of a small van, 50 sq ft suits a one-bedroom flat, and 100 sq ft can hold the contents of a 2-3 bedroom house. When in doubt, we recommend slightly larger, as it makes access much easier.

Question 9

What can I store in my unit?

Accepted Answer

You can store most household and business items including furniture, appliances, boxes, documents, tools, stock, seasonal items, sports equipment, and more. Essentially, most non-hazardous, non-perishable personal or business belongings are welcome.

Question 10

What items are not allowed in storage?

Accepted Answer

For safety and legal reasons, you cannot store: flammable or explosive materials, hazardous chemicals, perishable food, live animals, illegal goods, or anything that could cause a nuisance. Firearms and ammunition also require special licensing. If you're unsure about a specific item, please ask us.

Question 11

Can I store business stock and inventory?

Accepted Answer

Yes. Many of our customers are local businesses using units for stock, equipment, documents, and e-commerce inventory. We can also accept deliveries on your behalf, just get in touch to arrange this.

Question 12

How do I move in?

Accepted Answer

It's simple. You can reserve a unit online or by phone. On your move-in day, we'll walk you through the paperwork (just a few minutes), hand over your access code, and show you to your unit. You'll need to bring photo ID and proof of address. You can start storing straight away.

Question 13

What is the minimum rental period?

Accepted Answer

There's no long-term or fixed-term contract. Billing is monthly as standard, due on the 1st of each month, and your tenancy simply rolls on from month to month. We can arrange weekly payments if that suits you better. When you decide to leave, we ask for 14 days' written notice.

Question 14

What notice period is required to move out?

Accepted Answer

We require 14 days' written notice to vacate your unit. You can give notice at any time, with no penalties or early termination fees.

Question 15

Can I cancel my booking?

Accepted Answer

Yes, you can cancel at any time by giving 14 days' notice. If you've reserved a unit but haven't yet moved in, simply let us know and we'll cancel the reservation at no charge.

Question 16

What payment methods do you accept?

Accepted Answer

We accept debit and credit card payments via Stripe (online or in person), plus cash for walk-in payments at the office. Payments are taken weekly in advance by default, though we can arrange monthly billing if preferred.

Question 17

Are my stored goods protected?

Accepted Answer

Yes. Every unit includes Basic Goods Protection up to £250 per event at no extra cost and with no excess, covering fire, storm, flood, theft (forced entry) and malicious damage. You can upgrade to Standard (up to £2,500 cover) or Plus (up to £5,000 cover) for a small weekly fee, or use your own contents insurance if you prefer. See our Protection Terms for the full cover and exclusions.

Question 18

Are there any hidden fees?

Accepted Answer

No. The price you're quoted is the price you pay. When you reserve there's a small £20 Unit Preparation Fee that gets your unit prepared for you, and every move-in gets £20 off their first payment as a welcome gift. There are no other admin fees or hidden charges.

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Why customers in Torquay choose Store Store 24

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