Terms of Service

1. Agreement to Terms

By accessing and using Store Store 24 services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. Store Store 24 is operated by Store Store 24 Ltd. If you do not agree, please do not use our services.

2. Service Description

Store Store 24 provides secure storage solutions including:

• Personal storage units with 24/7 access
• Business storage and archive solutions
• Specialist ducted airflow system designed to keep units well ventilated and reduce damp risk
• Full-site CCTV and controlled access
• PIN and RFID site entry

3. Account Registration & Microsoft OAuth

• You must provide accurate and complete information
• Microsoft OAuth credentials are used for secure authentication
• You are responsible for maintaining account security
• One account per person or business entity
• You must be 18 years or older to create an account
• We reserve the right to suspend or terminate accounts for violations

4. Storage Rules and Restrictions

We reserve the right to conduct random unit inspections to ensure compliance with these restrictions. Prohibited items will be removed at your expense. Violations may result in immediate termination of service.

5. Payment Terms & New Customer Discounts

• Fees are due in advance on the agreed billing date
• New customer discounts apply for the specified promotional period
• Late payments may incur additional charges as per UK regulations
• Price changes require 30 days written notice
• Refunds are subject to our cancellation policy and UK consumer rights
• All payments are processed securely through certified payment providers

6. Data Protection & Privacy

• We process your data in accordance with UK GDPR requirements
• Microsoft OAuth data is handled according to their privacy standards
• You have full rights to access, rectify, and erase your personal data
• Marketing communications require explicit consent
• See our Privacy Policy for comprehensive data protection information

7. Liability and Goods Protection

• Every unit includes Basic Goods Protection covering up to £250 per event (subject to £50 excess)
• Protection covers fire, flood, theft (forced entry), storm, and malicious damage
• We are not liable for indirect or consequential damages
• If your goods are worth more than £1,000, we recommend arranging your own contents insurance
• Force majeure events (natural disasters, etc.) are excluded from liability
• Full protection terms are set out in Schedule 2 of your Storage Agreement

8. Termination & Account Closure

• Either party may terminate the agreement with 14 days' written notice
• Immediate termination may occur for breach of terms
• Items must be removed within 14 days of termination notice
• Unclaimed items may be disposed of after proper legal notice period
• Microsoft OAuth access will be revoked upon account termination
• Final billing will be calculated pro-rata to the termination date

9. Consumer Rights (UK)

• You have a 14-day cooling-off period for new contracts
• Services must be provided with reasonable care and skill
• You have the right to a reasonable price for our services
• Unfair contract terms may be unenforceable under UK law
• These terms do not affect your statutory consumer rights

10. Dispute Resolution & Governing Law

• These terms are governed by the laws of England and Wales
• Disputes will be subject to the jurisdiction of English courts
• We encourage resolving disputes through direct communication first
• Alternative dispute resolution may be available for consumer complaints

11. Contact Information

12. Updates to Terms

We may update these terms from time to time to reflect changes in our services or legal requirements. Updated terms will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of the updated terms.

Last Modified: 24 February 2026