Question 1

What sizes of storage units do you offer?

Accepted Answer

We offer units from 10 sq ft (perfect for documents and small items) up to 100 sq ft (suitable for a 3-4 bedroom house move or large business archive). Current weekly prices are shown on the unit cards, with 8 weeks half price for new customers.

Question 2

Can I access my unit 24/7?

Accepted Answer

Yes. Customers get site entry by PIN code, RFID card or mobile, available 24 hours a day, 7 days a week. Office hours are Monday to Friday 9am to 5pm if you need to speak to us in person.

Question 3

Is there a minimum stay?

Accepted Answer

There's no fixed minimum stay. We're flexible and rent weekly, so talk to us about how long you need and we'll work it out together.

Question 4

Do you provide trolleys to help me move my things in?

Accepted Answer

Yes. Drive into the facility loading bay and you will find trolleys and pallet trucks available for customers to use during move-in and move-out. Wheel your items from the bay to your unit.

Question 5

How is my stuff protected against damage or theft?

Accepted Answer

Every unit includes Basic Goods Protection up to £250 at no extra cost. Higher cover (£2,500, £5,000 or £10,000) is available as a paid add-on, or you can use your own contents insurance if you prefer.

Question 6

How do you protect against damp?

Accepted Answer

The whole facility has a specialist ducted airflow system designed to keep units well ventilated and reduce the risk of damp. This helps protect sensitive items like documents, electronics and soft furnishings.

Question 7

How secure is the facility?

Accepted Answer

The site has full-site CCTV monitoring, secure perimeter access by PIN, RFID or mobile, and individual locked units (you keep the key). Only you and our staff know which unit is yours.

Question 8

How do I give notice when I want to leave?

Accepted Answer

Either party can end the agreement with 14 days written notice. Once notice is given, your belongings should be removed within 14 days. Just email or call us and we'll confirm the final billing date.

Question 9

Do I need to pay VAT on top of your prices?

Accepted Answer

No. Store Store 24 is not VAT-registered, so the price you see is the price you pay. Larger storage operators are typically VAT-registered and charge 20% on top of their advertised rate, so it pays to check the all-in cost when comparing prices.

Secure Self Storage in Torquay

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24/7 Smart Access

Specialist Airflow

Professional Security

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